Privacy Policy

Jenner & Sons Heating & Air ("we," "us," "our") respects your privacy. This policy explains what information we collect through our website, contact and service-request forms, our AI chat assistant, and our phone lines, how we use it, and the choices you have.

Information we collect

• Contact details you submit: name, phone number, email, service address, preferred appointment time, and any message you send us through the contact, careers, or feedback forms.
• Call information: when you call, we may record or log the number, date, time, and reason for the call for quality, training, and service scheduling.
• AI assistant transcripts: if you use the on-site AI chat assistant, we and our voice/chat provider process your messages to answer questions and route requests.
• Site analytics: pages visited, referring URL, device and browser type, and general location — collected via Google Analytics and similar tools to improve the site.
• Bot-protection signals: Google reCAPTCHA collects device/browser signals to filter automated form submissions.

How we use your information

• Respond to service requests, schedule appointments, and provide quotes.
• Send transactional notifications (confirmations, follow-ups) about your service.
• Improve our website, marketing, and customer service.
• Prevent spam, fraud, and abuse of our forms and chat assistant.
• Comply with legal obligations.

How we share your information

We do not sell your personal information. We share it only with:

• Service providers that help us operate the site, phone system, email notifications, AI assistant, and analytics.
• Our technicians and office staff so they can complete your service.
• Government or law enforcement when required by law.

Cookies and tracking

We use cookies and similar technologies for essential site function, analytics, and security. You can control cookies through your browser settings; disabling them may affect site functionality.

Third-party services

The AI assistant on this site is powered by ElevenLabs. Google reCAPTCHA is used on our forms; its use is subject to the Google Privacy Policy and Terms of Service. Analytics are provided by Google Analytics.

Data retention

We keep customer records for as long as needed to provide service, meet warranty and tax obligations, and resolve disputes. Marketing analytics are retained per the provider's standard settings.

Your choices

• You can request access to, correction of, or deletion of the personal information we hold about you.
• You can opt out of marketing emails at any time by contacting us.
• You can decline cookies through your browser.

Children's privacy

Our services are for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date.

Contact us

Questions about this policy or your information?
Jenner & Sons Heating & Air
14321 Creosote Rd, Gulfport, MS 39503
Phone: (228) 465-HVAC
Email: jennerandsons@gulf-pride.com